Question 1

I didn't get my sign-in code

Accepted Answer

Check spam and promotions folders. Codes expire in 15 minutes. If the email never arrives within a couple of minutes, request a fresh one. If it still doesn't show, your email provider may be filtering it: file a ticket below and include the address you used.

Question 2

How do I delete my account?

Accepted Answer

Open Settings (web) or Profile → Safety & privacy (mobile) and tap Delete account. Type DELETE to confirm. Your profile, photos, intros, and chats are permanently removed; abuse reports about you stay in the moderation history.

Question 3

My photo was rejected

Accepted Answer

Three needs clear, recent photos of just you: face visible, no sunglasses or filters that hide features, no group shots in your first slot. Re-upload from Profile. If it keeps getting rejected and you think it shouldn't be, file a ticket and we'll take a look.

Question 4

Three isn't open in my city yet

Accepted Answer

Three opens market-by-market once enough people in your area are verified and active. While you wait, you can build your profile and invite friends. Every invite that signs up gets your area closer to launch. Sign in and visit the Launch page for your invite link.

Question 5

How do I report or block someone?

Accepted Answer

Tap the menu on a profile, intro, or message → Report. Reports go to our moderation queue. To stop seeing someone entirely, use Block; that hides them from your daily three, freezes any intro between you, and closes any conversation immediately.

Question 6

I'm not seeing any intros

Accepted Answer

Daily Three only shows you people who are active, email-verified, visible, with at least 3 approved photos, in or near your market. If your own profile is paused (Settings → Visibility), no one sees you either. If you've checked all of that, file a ticket so we can take a look at your account.

Question 7

How does Three handle privacy?

Accepted Answer

We never store exact location, just the broad area you pick. Messages are encrypted at rest. We don't sell data. See the Privacy page for the full policy. Data-rights requests go to privacy@threechances.app.

Question 8

I want to talk to a person

Accepted Answer

File a ticket below and we'll reply to your email, usually within a day. For abuse-related concerns the in-app Report flow is faster than email because it puts the right context in front of our moderation team.

Help center

Common questions

Open a support ticket